The Role

The Tenant Relations and Events Officer is responsible for managing relationships with tenants and ensuring that their needs are met. Supporting the planning and execution of events, event schedule and events programme overseen with the Senior Property Manager.

Key Responsibilities

• Responding to tenant enquiries and complaints, escalating to SPM if necessary

• Maintaining accurate records of tenant information

• Mediating disputes between tenants

• Developing and implementing tenant engagement programmes

• Assisting with move-in and move-out processes

• Preparing reports on tenant satisfaction and making recommendations for improvement.

• Manage annual event planning, including vendor coordination

• Supporting event set-up

• Managing registration and check-in processes via the application

• Coordinating event logistics with support from the wider team

• Assisting with event marketing and promotion

• Maintaining event schedules and timelines

• Providing on-site support during events

• Collecting feedback and conducting post-event evaluations

• Staying current with industry trends and best practices in event planning

• Full responsibility for content management of the occupier App

• Professionally enforce compound rules and regulations, manage violations

• Periodically review tenant handbook, welcome package (with Senior Property Manager and Head of PM/FM)

• All other related tasks as required (and requested by Senior Property Manager, Head of PM/FM)

Customer service/ Stakeholder Engagement

• Develop and maintain a professional understanding and close working relationship with appropriate occupier representatives

• Shape the customer experience approach for residential and commercial occupiers. Ensure the agreed strategy is embraced by all the Savills team

• Support the onsite team ensuring the team develop, maintain and nurture professional relationships with the occupiers across the compound. Flag any areas of concern to the Senior Property Manager and recommend changes where required

Force for Good

• Actively promote and implement ESG initiatives across the compound and drive the adoption of policies and procedures and ensure these are adhered consistently across the compound

• Ensure that the sustainability ESG agenda is fully embrace. Actively drive initiatives set by the Facilities and Senior Property Manager

• Be abreast of any new initiatives, which could improve ESG performance across the compound.

Skills, Knowledge and Experience

• Experienced in tenant relations, customer service or events within a property/ facilities/ building management role for residential asset
• Interest in sustainability and ESG initiatives, and driving change and impact across residential assets
• Experience in using mobile applications to post content
• Experience of setting and managing a budget
• Excellent communication and relationship builder
• To be experienced in working alone and or as a part of an integral team to deliver the Vision and Values of Savills.
• Professional, measured approach with strong work ethic