Tenants Relations Manager
Join Savills, a worldwide real estate leader with 700 offices and over 40,000 employees. Savills offers unrivalled depth and breadth of experience within the Middle East and across the globe.
We usually respond within a month
The Role
A full-time Tenants Relations Manager focusing on Arkan Plaza, you will be expected to cover the requests, queries, and complaints of all the tenants. As such, your professional demeanour, customer service skills, attention to detail, and overall work ethic and efficiency will be paramount to your success and growth within Savills Egypt, as well as to the success of the Property Management department.
We are looking for a conscientious and driven Tenants Relations Manager to join our thriving Property Management team. The role will be based in Arkan – Sheikh Zayed. Flexibility and a willing attitude is vital.
Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.
Key Responsibilities
- Communicate tenant queries, complaints, and issues with the concerned team(s) in order to fix and ensure proper feedback, updates, and response have been communicated with tenant as necessary.
- Ensure all tenants are aligned and comply with policies and regulations defined in the Tenant Handbook, Administer Tenant Issue and Complaints Resolution process.
- Partner with and liaise between tenants and various Real Estate teams including Marketing, Operations, Security, Facility Management, Hard Services, Health & Safety, Finance, Legal, Retail Design & Delivery; to agree and deliver business specific projects.
- Responsible for managing a portfolio of tenants during their tenancy. including developing and managing effective relationships across tenants, the property management team, customers, and cross-functional staff.
- Ultimately build relationships to ensure the successful delivery of the short-, medium- and long-term expectations of the company and landlord whilst implementing strategies to advance retailers revenue, profitability, operations, and sustainability.
- Work with the marketing team to implement and communicate plaza and retailer campaigns and communicate initiatives to tenants.
- Collect Tenant’s Monthly and annual audited sales reports.
- Establish leasing objectives for potential vacancies or new retail units for the relevant assets.
- Ensure that all leasing enquiries are serviced promptly and professionally, arranging site visits for potential, suitable Tenants.
- Undertake initial negotiations with prospective Tenants, for presentation to the Leasing Committee for final selection and then finalizing the deal with the agreed brand or concept in line with the approved budgeted revenue.
- Maintain occupancy levels and revenue levels in property, renewing lease expiries that are due, in line with the agreed leasing strategy for the relevant asset.
- Identify any potential problem tenancies or vacancies in advance where possible, through sales data/operations feedback and formulating a replacement strategy for implementation.
Skills, Knowledge and Experience
- Department
- Property Management
- Locations
- Giza, Egypt
- Employment type
- Full-time
- Job Grade
- Associate
About Savills Middle East
Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.
Tenants Relations Manager
Join Savills, a worldwide real estate leader with 700 offices and over 40,000 employees. Savills offers unrivalled depth and breadth of experience within the Middle East and across the globe.
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