The Role

We are seeking a full-time Operations Manager focusing on the management of the property’s operational aspects within the Property and Facilities Management department. The ideal candidate wu for a conscientious and driven Operations Manager to join our thriving Property Management team. The successful candidate will have a proven track record in managing the operations of a property.

Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.

Key Responsibilities

• Coordinate and manage all activities of the operational subcontractors (security, cleaning, fire, pest control, landscaping, and others)
• Cooperate with other departments (e.g. financial, marketing, technical)
• Liaise with tenants, to manage their ongoing operational and technical requests.
• Manage the operational part of service charge budget and prepare recommendations for improvement.
• Provide operational data, analysis as required to by Department Head
• Manage proper handovers of the Units and any systems from or to Tenants and other users, and contractors.
• Manage all ongoing operational issues to ensure smooth and continuous operations of the property.
• Controlling & ensuring tenants compliance with provisions of their leases e.g User, Building regulation, repair & maintenance, health & safety.
• Management of tenant’s operational “complaints”.
• Manage and ensure fulfilment of third-party contractor’s contractual obligations to ensure smooth operation, repairs etc.
• Control of working practices of contractors in the property
• Manage units' debts, penalties and sales reports escalation.
• Managing the tendering or re-tendering of any operational service required at the property.

Skills, Knowledge and Experience

• Experience: at least 4-5 years in FM or Operational management
• Strong operational and facilities management skills
• Conflict resolution and tenant relationship management
• Attention to detail and ability to multitask in a high-pressure environment