The Tenant Relations and Events Officer plays a key role in fostering strong tenant relationships and ensuring a high standard of service delivery. The role also supports the planning, coordination, and execution of events, working closely with the Senior Property Manager to deliver a dynamic and well-curated events program and schedule.

Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.

Key responsibilities:

Responding to tenant enquiries and complaints, escalating to SPM if necessary

Maintaining accurate records of tenant information

Mediating disputes between tenants

Developing and implementing tenant engagement programs

Assisting with move-in and move-out processes

Preparing reports on tenant satisfaction and making recommendations for improvement.

Manage annual event planning, including vendor coordination

Supporting event set-up

Managing registration and check-in processes via the application

Coordinating event logistics with support from the wider team

Assisting with event marketing and promotion

Maintaining event schedules and timelines

Providing on-site support during events

Collecting feedback and conducting post-event evaluations

Staying current with industry trends and best practices in event planning

Full responsibility for content management of the occupier App

Professionally enforce compound rules and regulations, manage violations

Periodically review tenant handbook, welcome package (with Senior Property Manager and Head of PM/FM)

All other related tasks as required (and requested by Senior Property Manager, Head of PM/FM)

Customer service/ Stakeholder Engagement:

• Develop and maintain a professional understanding and close working relationship with appropriate occupier representatives
• Shape the customer experience approach for residential and commercial occupiers. Ensure the agreed strategy is embraced by all the Savills team
• Support the onsite team ensuring the team develop, maintain and nurture professional relationships with the occupiers across the compound. Flag any areas of concern to the Senior Property Manager and recommend changes where required

Force for Good:

• Actively promote and implement ESG initiatives across the compound and drive the adoption of policies and procedures and ensure these are adhered consistently across the compound
• Ensure that the sustainability ESG agenda is fully embrace. Actively drive initiatives set by the Facilities and Senior Property Manager
• Be abreast of any new initiatives, which could improve ESG performance across the compound.

Skills, Knowledge and Experience

•  Experienced in tenant relations, customer service or events within a property/ facilities/ building management role for residential asset
• Interest in sustainability and ESG initiatives, and driving change and impact across residential assets
• Experience in using mobile applications to post content
• Experience of setting and managing a budget
• Excellent communication and relationship builder
• To be experienced in working alone and or as a part of an integral team to deliver the Vision and Values of Savills.
  
  Professional, measured approach with strong work ethic