The Role

A full-time RDD Manager Responsible for the comprehensive oversight and execution of the tenant coordination process, ensuring efficient and high-quality design, construction, and life safety compliance for all retail tenancies across Savills managed properties. This pivotal role involves close collaboration with various internal and external stakeholders, including tenants, consultants, contractors, and internal departments, to achieve timely and successful project delivery while upholding the highest standards of the property

We are looking for a conscientious and driven RDD Manager to join our thriving Property Management team. The role will be based in West Cairo – Sheikh Zayed. Flexibility and a willing attitude are vital.

Successful candidate will have a proven track record in managing the operations of a property

Key Responsibilities

Tenant Fit-Out Management & Oversight:

• Execute and maintain robust Tenant Coordination processes, procedures, and standards to ensure efficiency, quality, and adherence to design, construction, and life safety requirements. This involves actively implementing established guidelines, refining existing workflows, and ensuring that all stages of a tenant's fit-out, from initial design submission to final construction, meet the property's exacting standards for aesthetics, functionality, and, most critically, the safety of all occupants and visitors.
• Manage, plan, record, and direct the RDD department, ensuring all business requirements are met and services are provided effectively. This encompasses strategic planning for departmental operations, allocating resources efficiently, meticulously documenting all project progress and decisions, and leading the team to ensure that all tenant coordination tasks are completed on time and to the required quality, thereby supporting the broader business objectives.
• Direct and manage the tenant plan check and permit processes. This includes overseeing the thorough review of all tenant design and construction plans against local codes, property guidelines, and technical specifications, as well as guiding tenants through the necessary steps to secure all required permits and approvals from relevant authorities, ensuring legal compliance and smooth execution.
• Supervise all tenant construction projects, including consultants and contractors. This responsibility entails active on-site and off-site oversight of all construction activities undertaken by tenants' appointed contractors and consultants, ensuring work quality, adherence to approved plans, safety protocols, and progress according to established schedules.
• Oversee all tenant tie-ins to landlord systems. This involves meticulous coordination and supervision of the connections between the tenant's installed services (e.g., HVAC, electrical, plumbing, fire suppression) and the core building's infrastructure, ensuring proper integration, compatibility, and compliance with all technical and safety standards of the property's base building systems.
• Close-out tenant construction projects by compiling and submitting all necessary legal documents (e.g., fees, charges, lien waivers, balance reports, as-builts) for allowance returns. This final phase involves a comprehensive collection and verification of all project-related documentation, financial records, and certifications required to formally close out the tenant's construction file, facilitating the accurate processing and returning of any tenant’s allowances as stipulated in their lease agreement.

Cross-Functional Collaboration & Support:

• Collaborate closely with Property Management, Operations, and Leasing teams to streamline tenant construction and facilitate timely project completion. This requires active communication and coordination with these critical internal departments to ensure that tenants fit-outs align with overall property operations, leasing agreements, and management strategies, minimizing disruptions and ensuring a seamless transition for new tenants.
• Work with the Leasing team to support tenants fit-out requirements and build strong relationships. This includes providing technical expertise during the leasing negotiation phase, advising on potential fit-out challenges or opportunities, and maintaining open lines of communication to ensure tenant expectations regarding their space's build-out are accurately set and met.
• Provide essential support to the RDD Senior Manager for assigned special tasks. This involves assisting with strategic initiatives, conducting research, preparing reports, or taking on specific project components as directed by the Senior Manager, contributing to the overall effectiveness and objectives of the RDD department.
• Coordinate actively with MEP teams to ensure smooth unit inspections and alignment with fit-out timelines. This responsibility involves scheduling and facilitating inspections by Mechanical, Electrical, and Plumbing (MEP) specialists, addressing any findings promptly, and ensuring that MEP works are seamlessly integrated into the overall fit-out schedule to prevent delays and ensure systems compliance.
• Work hand-in-hand with scheme personnel and all internal departments involved in Savills' project consultancy scope to review tenant drawings and coordinate construction. This emphasizes a collaborative approach across various specialized internal teams within Savills, ensuring that all aspects of tenant drawings are reviewed comprehensively from different expert perspectives, and that construction efforts are synchronized across all consultancy projects managed by Savills.

Design & Standards Compliance:

• Ensure timely integration with base building works to facilitate smooth project execution. This means carefully monitoring the progress of the core building construction or renovation to ensure that necessary interfaces and dependencies for tenant fit-outs are completed on schedule, allowing tenants to begin their work without delays caused by base building readiness.
• Review tenant design packages for compliance with property guidelines. This is a critical step where all architectural, interior design, and technical drawings submitted by tenants are rigorously checked against the established design criteria, material specifications, and aesthetic guidelines of the property to maintain a cohesive and high-quality environment.
• Maintain and enforce company technical specifications, updating property guidelines based on evolving needs and international retail standards. This involves not only ensuring adherence to current technical documents but also proactively reviewing, revising, and implementing updates to these specifications and property design guidelines to reflect best practices, technological advancements, and emerging international retail trends, ensuring the property remains competitive and modern.

Project Planning & Financials:

• Establish conceptual budgets for tenant projects involving landlord work. This entails developing preliminary cost estimates for any construction or modification work that the landlord (Arkan/Savills) is responsible for within a tenant's space, providing a financial framework for these specific project components.
• Coordinate any changes to the base building design with the construction team. This involves liaising with the core construction team to communicate and integrate any necessary modifications to the building's structural, mechanical, or architectural elements that may arise due to tenant-specific requirements or unforeseen conditions, ensuring all changes are properly documented and executed.
• Maintain a comprehensive and ongoing project tenant schedule. This involves creating, updating, and distributing detailed timelines for each tenant's fit-out project, tracking key milestones, deadlines, and dependencies to ensure all projects progress efficiently and are completed within stipulated timeframes.

Documentation & Communication:

• Maintain master copies of all tenant-related documents, including tenant criteria handbooks and contractor rules/regulations. This ensures that a centralized, up-to-date repository of all critical operational and procedural documents is available, serving as an authoritative reference for tenants, contractors, and internal teams.
• Demonstrate strong communication skills and the ability to provide practical solutions to complex issues. This highlights the need for effective verbal and written communication to articulate requirements, address concerns, negotiate solutions, and mediate disputes. It also emphasizes a pragmatic, problem-solving mindset to navigate the often-complex challenges inherent in tenant fit-out projects.

Skills, Knowledge and Experience

• Education: Bachelor’s degree in design, Architecture.
• Skills: AutoCAD, Photoshop, Illustrator, 3D visual programs, Bluebeam & Microsoft Office
• Experience: at least 4-7 years in Retail design & delivery.
• Location: Sheikh Zayed