The Role

A leasing administrator within Savills, working as part of the team within the Dubai Exclusive Leasing department and on projects. Full time liaison between Landords, Tenants and Savills leasing agents, with responsibility for the start to end leasing administration process and customer service enquiry handling.

The location of the role is based at our client office onsite at Expo Village.

Key Responsibilities

·        Handling the residential departments telephone enquiries taking all caller enquiries and recording these on the appropriate CRM systems

·        Attend to walk-in leasing customers and support any administration surrounding lease processing

·        To ensure that any customer queries/matters are distributed to the appropriate agent in a timely manner

·        To prepare the contracts (in line with Savills’ process in a timely and efficient manner

·        Liaising with clients through emails and telephone, responding in a professional and timely manner

·        Log all data, accounting, client, etc applying attention to detail and accurate information, in line with process

·        Provide general office support for the management and team members across the department

·        Identify and suggest process efficiencies to boost team productivity

·        Offering a seamless support between property management and residential departments for all leasing service lines.

·        Manage payment collection process of agent deals in line with the appropriate process

·        Prepare agent paperwork/files ready for accounts and end of month figures.

·        Build good client rapport through day-to-day liaison, aligned to the Savills brand

·        Have a full awareness of the Savills business in order to pass cross selling opportunities to management

·        Work as a team member, sharing knowledge and experience in order to enhance efficiencies

·        Work closely with team members in order to deliver team goals and objectives

·        Attend Savills launch/hosted events, representing the Savills brand, expanding on the Savills/client relationship

·        Ensure accurate and timely input of data onto database (Propspace/CRM)

·        Ability to follow end to end process, identifying and recommending process change to maximise efficiencies and encourage this in others

Microsoft Office suite knowledge and skills

Skills, Knowledge and Experience

·        Educated to degree level or equivalent

·        Fluent speaker of the English language

·        Demonstrable record of working within a professional environment, following best practice and process within an administrative role

·        Substantial evidence of database input/management

·        Experience in working with in a client and customer facing role

·        Real Estate background