We are seeking a proactive and detail-oriented Customer Service Executive to support our Property Management team in delivering efficient and professional services. The successful candidate will play a key role in ensuring smooth day-to-day administrative operations, maintaining accurate records, supporting tenant communications, and contributing to a high standard of customer satisfaction. This position requires strong organisational skills, confidentiality, and the ability to coordinate effectively with internal teams, tenants, and external authorities.

Key Responsibilities

• Deliver leasing administrative service in order to support the property management team.

• Making sure customers & tenants’ satisfaction is met.

• Assist the Property Management team in the renewal process and collection of payment.

• Updating the system, preparing documentation for tenants and scanning

• Meet and greet all visitors to the office in a professional manner.

• Handle all incoming and outgoing emails in a timely and efficient manner always maintaining confidentiality.

• Responsible for logging information of the tenant’s renewals /New lettings /short term leases onto the Happy Tenant.

• Escalating complaints when necessary.

• Preparing documentations for scanning into the archive folders

• Arranging deliveries of tenancy contracts to buildings weekly

• Assist in tenant communication and tenant services on a daily basis.

• To refine and develop admin processes in the office for more organised record keeping.

• Following up pending payments, documents etc.

• Coordinating with Property managers on a day to day basis

• Coordinating with finance team for any financial dispute of tenants.

• Coordinating with the PRO to ensure that the contracts are attested with the Sharjah Municipality

Skills, Knowledge and Experience

• Educated to degree level or equivalent.

• At least two years’ experience in a similar administrative/customer service-based post.

• Well-developed interpersonal skills and ability to build and sustain relationships with clients and colleagues.

• Excellent customer service skills.

• High level of written and verbal communication skills.

• Able to be flexible if required regarding administrative cover in the office.

• Attention for detail and proactive attitude is a must.