The Role

Responsible of receiving all customers’ requests through Tenants app, direct the ticket to concerned party and follow up till the request is closed and follow up the preventive maintenance plan.

Key Responsibilities

• Receive all customers’ requests through Tenants app, direct the ticket to concerned party and follow up till the request is closed, handling any issue that arise.

• Track work orders, Exit/In permits for all tasks related to technical department including time taken to close the request & used spare parts.

• Follow up the preventive maintenance plan of all assets & equipment to ensure it is carried out as per the agreed standards, keeping document control for all assets’ contracts.

• Track and monitor technical team purchase requests & orders, ensuring the compliance with the budget.

• Develop different analytical reports, identifying problems and the required corrective actions needed to be taken.

• Responsible for sharing the monthly report for the technical team

• Document controller for the all-technical departments

• Contracts implementation and tracking

• Financial forecasting / budgeting

Skills, Knowledge and Experience

• 5+ years of relevant experience including Facility management experience.

• Bachelor’s degree in any discipline.

• Customer focus skills.

• Excellent problem-solving skills.

• Excellent Communication skills.

• Analytical skills.

• Proficient in MS. Office.